Frequently Ask Questions

Q: What is Kaypackaging’s standard turnaround time?

After the final approval on specification sheets are sent by us prior to printing, we will commence printing right away. However, our standard lead time is 4-6 working days from this time. 

Q: How Can Kaypackaging help with faster shipping?

You can take advantage of our Rush Delivery information which is less than 4-6 working days. We usually charge little token for this service. Please contact our service agents for more on this.

Q: Is it possible for me to print custom/my own artwork?

Yes, you can. In fact, we specialize in all types of customized printing so if you want, you can have your own artwork printed.

Q: How will I know what the finished product would look like?

In accordance with our mode of operation, we normally work on digital proof with both flat and 3D view for you to approve. So this makes it very clear what the finished packaging box is going to look like after we are done printing and assembling. In addition, if you place a request for bulk orders, we will send a physical sample to you but we normally request for little sampling fee. We will ensure that the final printing is done according to the approved sample and the customer’s requirement.

Q: Can I benefit from your wholesale prices?

Kaypackaging has a special program for wholesalers, resellers and graphic designers. We offer special discounts and the good thing is that we never compromise on quality.

Q: Does Kaypackaging ship products outside of the USA?

Yes, we do. We can ship our products to anywhere in the world. We have serviced the packaging needs of hundreds of companies in the USA, Canada, Australia and the UK.

Q: Do you offer free shipping services?

Yes, we do, but only for clients based in the USA. However, we offer the lowest rates for distance delivery outside the USA. Please contact our customer service agents for more on this.

Q:  What forms are the packaging boxes shipped?

All our packaging boxes are shipped flat and pre-assembled (Glued).

Q: Which payment methods do you normally accept?

You can pay for our products and services through the following platforms; Master, Visa, Amex, Check, Discover, or Paypal.

Q: Which printing method you use?

We have successfully put together one of the best team in the industry, compromising of highly skilled and creative individuals. We make use of modern digital, offset, onscreen and other latest printing techniques.

We also keep up to date with the latest printing techniques and happenings in the industry in order to provide the best services to our esteemed clients.

Q: Do you make use of eco-friendly materials for all printing?

All our packaging boxes are printed with eco-friendly and materials. We are highly committed to safeguarding the environment and we are also very concerned about the safety and well-being of our clients and end users.

Q: What type of file do you need for printing?

The files we require for printing are pdf, PSD, ai, format with min of 300dpi file.

Q: How do I place an order for custom boxes?

We have a team of specialists who are ready to work on your order as soon as it is made. They can help you layout the artwork for your packaging box and also work on your design free of charge. Ordering custom boxes on our website is also very simple.

Q: How should I process the order?

It is very simple. Just follow these easy steps;

1.    Submit your quote request

2.    Upload your artwork as well as email us

3.    Approval of digital proof

4.    Once you conclude payment, your order will be confirmed and transferred to the right department for production to commence immediately.

Q: What Finishing techniques do you use?

We make use of modern finishing techniques such as the gloss, matte, spot UV, embossing, and debossing. This helps to make the packaging boxes sturdier and more attractive.

Q: Will there be an irregularity in your final printing for bulk orders?

We have the material, technology, skills and manpower to carry out massive printing without any mistake. Irrespective of the volume of your order, we will never compromise on quality and our delivery time also remains unchanged.